Please note, we do not accept Pro Bono enquiries directly via this form, you must ask a charity to make contact with us.
We can use fixed fees or hourly rates, and will consider Conditional Fee Agreements or ‘No Win No Fee’ arrangements in exceptional cases. We accept debit and credit cards (including American Express via Stripe secure payment) and BACS.
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Farore Law will endeavour to provide you the best possible service. However, if you feel unsatisfied with our service for any reason you should let Suzanne McKie know as a first point of contact, in writing.
If we are unable to resolve your complaint you can contact the Legal Ombudsman who will assess your complaint independently. Before you take this step, you should have tried to resolve the complaint directly with us in the first instance, otherwise the Legal Ombudsman may be unable to assist you.
Making a complaint to the Legal Ombudsman must be:
– Within six months of receiving a final response to your complaint from us, and
– No more than six years from the date of act/omission; and
– No more than three years from when you should reasonably have known there was cause for complaint.
You can find contact details for the Legal Ombudsman here
If you have concerns related to misconduct, dishonesty, or a lack of integrity, for example, you should contact the Solicitors Regulation Authority which regulates the conduct of solicitors or law firms, as opposed to any issue about negligence.